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Follow the following step for troubleshooting methodology
: Step #1 Identify the problem
: Step #2 Establish a theory of probable cause.
: Step #3 Test the theory to determine the cause.
: Step #4 Establish a plan of action to resolve the problem and identify potential effects.
: Step #5 Implement the solution or escalate as necessary.
: Step #6 Verify full system functionality and (if applicable) implement preventative measures.
: Step #7 Document finding, action and outcomes
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